E-Commerce
  • For matters relating to the online shopping service only:

    900 373 111 from landline.
    901 464 111 from a mobile.

    clientes@elcorteingles.es we are open 365 days a year.
General Information
  • For matter elating to El Corte Inglés shopping centres and other companies in the group:

    901 122 122

    servicio_clientes@elcorteingles.es we are open 365 days a year during business hours.

Frequently asked questions

  • How do I find a product?

    To find a product, you can open the navigation menu located in the top left corner of the page. This will give you access to all the available departments.

     

    Each department has several sections and a central area where featured contents are on display. They also have two navigation menus with the different product categories and groups, one on the left and another across the top. Use these menus to access the lists of products. Arrange the products as you like (largest discount, new arrivals, best sellers) and apply the different filters (brand, price, colour, etc.).

    You can also use the search tool located at the top of the page, which will display the available products according to the terms you enter.

    Once you have found the item you are looking for, click on the product name or its picture to see more information. A product information window will open showing the product’s details, colours, sizes, any applicable promotions, delivery and return options, availability in centres and other related products. 

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • How can I contact El Corte Inglés?

    We place at your disposal several telephone numbers and email address that you can use to contact us regarding any matter:

    1. Information on our E-commerce activity

    If you would like information about the purchasing service or if you want to learn the status of an order, call 900 373 111 from a landline or 901 464 111 from a mobile, available 365 days a year, or send an email to clientes@elcorteingles.es.

    2. General Information about El Corte Inglés

    Call our Customer Service Telephone 901 122 122 , Monday to Saturday from 9:00 am to 10:00 pm, and Sunday from 10:00 am to 9:00 pm, or send an email to servicio_clientes@elcorteingles.es.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • What are the return and exchange periods for a product?

    The return periods detailed below will begin on the date orders are delivered:

    • 60 calendar days: fashion and sports clothes items, accessories, footwear, household items and home textiles.
    • 30 calendar days: furniture.
    • 30/15 días naturales: relojería y bisutería, según la firma.
    • 15 días naturales: los productos perfumería y cosmética, ocio y cultura, material deportivo, juguetes, iluminación y todos aquellos con componentes eléctricos o mecánicos.

    The product must be unused, without assemble and in perfect condition. Including accessories, documentation and original packaging; if not, the good will be subject to a depreciation.Pursuant to the exceptions to the Right of Withdrawal regulated by RDL 1/2007, products customised with personal settings.

    You will only be responsible for the decrease in value of the goods if they have been handled in a manner other than that necessary to ascertain their nature, characteristics and functioning. This will also apply to items such as mobile telephones, tablets, computers, etc..., devices on which you have voluntarily registered, activated security features, geolocation or patterns, as starting up these devices requires the prior and voluntary registration of your personal data, which are stored in the device's memory.

    Once the merchandise has been received in our warehouses and its proper condition has been confirmed, the customer will receive a refund for the total price plus delivery charges via the same payment method used for the original purchase, excluding cash, which will be refunded via bank transfer; the refund will be made within 14 calendar days of receipt of the returned merchandise.  The direct cost of returning the good or service will be borne by the customer, as established in the LGCU.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • How do I purchase an El Corte Inglés Gift Card?

    To design and purchase a Gift Card click here and follow the instructions:

    • Select the design of the card
    • Indicate the amount you’d like to give (between 10 and 500 euros. You can purchase up to 20 cards per order with a maximum amount of 1,500 euros).
    • Indicate the number of cards you’d like to purchase
    • Click purchase

    When processing the order, you can write a personal message to the person who is going to receive the Gift Card. 

    Due to the characteristics of the Gift Card, joint orders cannot be made with different types of products.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • How much does it cost to deliver to foreign countries?

    Delivery charges to foreign countries may vary depending on the department and number of items purchased. In addition, it is helpful to keep these factors in mind:

    • Some items may not be valid in specific countries due to their characteristics, voltage, network type, etc.
    • When you purchase something from another country you act as an importer of the product. As customs policies vary from country to country, we recommend that you contact the corresponding customs office to inform yourself of the import restrictions that apply to specific products. El Corte Inglés shall not be responsible for returns.
    • Before confirming your purchase, please check that the delivery address is correct as, if it is wrong, you must bear the cost of delivering it to the correct address; the recipient’s telephone number is required.

    Remember that each Custom’s office has a goods collection period; after this period, any goods are considered abandoned and the customer is responsible for any future consequence.

     

    FROM ONE TO 10 ITEMS

    Departments

    European Union

    Rest of Europe, Africa and Oceania

    The Americas

    Fashion, accessories, clothes and sports shoes

    €5.90

    €15

    €20

    Books

    €5.90

    €15

    €20

    Film, Music and Video games

    €5.90

    €15

    €20

    Video game consoles

    €5.90

    €15

    €20

    Toys*

    €5.90

    €15

    €20

    Sports

    €5.90

    €15

    €20

    Swimming Pools

    Delivery not available

    Delivery not available

    Delivery not available

    Bicycles and Fitness equipment (>15kg)**

    Delivery not available

    Delivery not available

    Delivery not available

    Small Appliances

    €5.90

    €15

    €20

    Large Electrical Appliances and Air conditioning

    Delivery not available

    Delivery not available

    Delivery not available

    Computer Technology and Electronics

    €5.90

    €15

    €20

    TV, musical instruments and sound

    Delivery not available

    Delivery not available

    Delivery not available

    Household items, soft furnishings, decoration and home storage solutions

    €5.90

    Delivery not available

    Delivery not available

    Individual household items

    €5.90

    Delivery not available

    Delivery not available

    Mattresses

    Delivery not available

    Delivery not available

    Delivery not available

    Table lamps

    €5.90

    Delivery not available

    Delivery not available

    Floor and ceiling lamps

    Delivery not available

    Delivery not available

    Delivery not available

    Furniture

    Delivery not available

    Delivery not available

    Delivery not available

    Perfumes and cosmetics

    €5.90

    Delivery not available

    Delivery not available

    Baby Products

    €5.90

    Delivery not available

    Delivery not available

    Furniture and pushchairs

    Delivery not available

    Delivery not available

    Delivery not available

    Stationery

    €5.90

    €15

    €20

    Flowers, fruit baskets and baby hampers

    Delivery not available

    Delivery not available

    Delivery not available

    Gift card

    Delivery not available

    Delivery not available

    Delivery not available

    Gourmet products***

    €5.90

    Delivery not available

    Delivery not available

    Pets

    €5.90

    Delivery not available

    Delivery not available

    Pet food (>15kg)

    Delivery not available

    Delivery not available

    Delivery not available

    Experience Packs

    Delivery not available

    Delivery not available

    Delivery not available

    Refurbished****

    Delivery not available

    Delivery not available

    Delivery not available

    * Except for garden toys.
    ** Bicycles can be delivered to Portugal: if you purchase one or two items (€15) and if you purchase three to five items (€25).
    *** Delivery not available for wines and spirits.
    **** You may only purchase 1 item of refurbished products.
     

    OVER 11 ITEMS

    Departments

    European Union

    Rest of Europe, Africa and Oceania

    The Americas

    Fashion, accessories, clothes and sports shoes

    €7.90

    Delivery not available

    Delivery not available

    Books

    €7.90

    Delivery not available

    Delivery not available

    Film, Music and Video games

    €7.90

    Delivery not available

    Delivery not available

    Video game consoles

    €7.90

    Delivery not available

    Delivery not available

    Toys*

    €7.90

    Delivery not available

    Delivery not available

    Sports

    €7.90

    Delivery not available

    Delivery not available

    Swimming Pools

    Delivery not available

    Delivery not available

    Delivery not available

    Bicycles and Fitness equipment (>15kg)

    Delivery not available

    Delivery not available

    Delivery not available

    Small Appliances

    €7.90

    Delivery not available

    Delivery not available

    Large Electrical Appliances and Air conditioning

    Delivery not available

    Delivery not available

    Delivery not available

    Computer Technology and Electronics

    €7.90

    Delivery not available

    Delivery not available

    TV, musical instruments and sound

    Delivery not available

    Delivery not available

    Delivery not available

    Household items, soft furnishings, decoration and home storage solutions

    €7.90

    Delivery not available

    Delivery not available

    Individual household items

    €5.90

    Delivery not available

    Delivery not available

    Mattresses

    Delivery not available

    Delivery not available

    Delivery not available

    Table lamps

    €7.90

    Delivery not available

    Delivery not available

    Floor and ceiling lamps

    Delivery not available

    Delivery not available

    Delivery not available

    Furniture

    Delivery not available

    Delivery not available

    Delivery not available

    Perfumes and cosmetics

    €7.90

    Delivery not available

    Delivery not available

    Baby Products

    €7.90

    Delivery not available

    Delivery not available

    Furniture and pushchairs

    Delivery not available

    Delivery not available

    Delivery not available

    Stationery

    €7.90

    Delivery not available

    Delivery not available

    Flowers, fruit baskets and baby hampers

    Delivery not available

    Delivery not available

    Delivery not available

    Gift card

    Delivery not available

    Delivery not available

    Delivery not available

    Gourmet products**

    €7.90

    Delivery not available

    Delivery not available

    Pets

    €7.90

    Delivery not available

    Delivery not available

    Pet food (>15kg)

    Delivery not available

    Delivery not available

    Delivery not available

    Experience Packs

    Delivery not available

    Delivery not available

    Delivery not available

    Refurbished***

    Delivery not available

    Delivery not available

    Delivery not available

    * Except for garden toys.
    ** Delivery not available for wines and spirits.
    *** You may only purchase 1 item of refurbished products.
     
    European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.
    Rest of Europe: Non-EU countries.

    Special terms and conditions for international deliveries.

    Delivery charges include transport costs, insurance and customs charges at origin. For deliveries to non-EU countries, customs taxes and other taxes (import taxes) are not included; the recipient must pay these fees in cash to be able to receive the merchandise, whether the merchandise is delivered to him/her or if he/she chooses not to accept it.

    El Corte Inglés does not accept any liability for delays due to customs procedures or in the event that the local authorities decide to confiscate any part of the order.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!