2 topics in this section
  • How can I contact El Corte Inglés?

    We place at your disposal several telephone numbers and email address that you can use to contact us regarding any matter:

    1. Information on our E-commerce activity

    If you would like information about the purchasing service or if you want to learn the status of an order, call 900 373 111 from a landline or 901 464 111 from a mobile, available 365 days a year, or send an email to clientes@elcorteingles.es.

    2. General Information about El Corte Inglés

    Call our Customer Service Telephone 901 122 122 , Monday to Saturday from 9:00 am to 10:00 pm, and Sunday from 10:00 am to 9:00 pm, or send an email to servicio_clientes@elcorteingles.es.

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  • How do I submit a claim?

    In addition to our Customer Service Department and the suggestion/complaint form, customer complaint forms are available in our Shopping Centres.

    The parties voluntarily submit to the local courts and jurisdiction of the user for the resolution of conflicts, renouncing all others. Also, as a member company of Confianza Online and in accordance with its Code of Ethics, in the case of disputes over online contracts and advertising, data protection, and the protection of minors, users may have recourse to the extrajudicial dispute resolution system of Confianza Online (www.confianzaonline.es).

    In accordance with   Regulation (EU) no. 524/2013 of the European Parliament and the Council of 21 May 2013, we provide the customer with the following link allowing access to the online dispute settlement platform of the European Union.

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Help topics: Contact