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  • What are the terms and conditions of delivery?

    Below are the El Corte Inglés terms and conditions of delivery: Fashion, accessories, watches, books, music, film and video game products can be delivered to any destination, whether in Spain or in the rest of the world, except for Venezuela, Russia, Cuba and Argentina.

    Electronics, home furnishings, computer technology, sport, suitcases, wine and baby products can be delivered to destinations within the European Union (not including large electrical appliances, which can only be sent to delivery areas that appear when you select the item). Before completing the order, bear in mind that some items may not be valid in specific countries due to their characteristics, voltage, network type, etc.

    Gift card orders can only be delivered to addresses in mainland Spain and the Balearic Islands.

    Jewellery orders can only be delivered to addresses in mainland Spain and the Balearic Islands.

    Flower, fruit basket and new-born gift basket orders can only be delivered to addresses in mainland Spain.

    We do not deliver orders to PO Boxes.

    The following information will be of use to you before purchasing certain types of products:

    • FILM AND DVDs: In Spain, the PAL system is used for broadcasting videos, and so all films for sale require DVD/video players that support this system.
    • VIDEO GAMES: Video games for use with non-portable console devices (PlayStation 4, Xbox One, Wii U, etc.) only work with PAL system televisions and consoles. Video games for use with portable consoles (Nintendo DS, Nintendo 3DS, PS Vita, etc.) only work with PAL system consoles. PlayStation 4 video games work on any the system.
    • Films, CDs, video games or other products that can be immediately copied may only be exchanged for another identical product.
    • WINE: The sale of alcohol to under-18-year-olds is strictly prohibited.
    • PERFUMES: Fragrances containing alcohol cannot be delivered to some destinations (see Delivery and returns on product page).
    • BICYCLES: Bicycles are delivered in their original packaging, and so will need to be adjusted before they are used.
    • WEAPONS: Orders can only be processed following receipt of the required valid documentation (photocopy of National ID Document and Arms Licence of the person registering the weapon). Deliveries are restricted to mainland Spain and payment may not be made in cash.
    • PRE-SALES: Using our online store, you will be able to pre-order a number of products before they are up for sale. In these cases, your order will not be able to be dispatched before the launch date established by the corresponding companies (these dates may be modified by companies without prior notice).
    • CHRISTMAS HAMPERS: Christmas Hampers can only be delivered to addresses in mainland Spain and the Balearic Islands.
    • GIFT CARDS: Due to the characteristics of the Gift Card, joint orders cannot be made with different types of products.
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