7 topics in this section
  • How do I check the status of my order?

    To see the status of your order, click on the View all my orders link located in the left-hand menu of your user account. This feature allows you to check the status of your order: pending preparation, collected, delivered, etc.

     

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  • Why hasn’t my order arrived?

    If your order has not arrived and the approximate delivery period has passed, look in your email to see if any messages have been sent to you informing you of an incident with your order. Also, check your spam folder just in case a message has been filtered into it.

    If you have not received any notification, call 900 373 111 from a landline or 901 464 111 from a mobile or send an email to clientes@elcorteingles.es and we will resolve the issue.

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  • Why haven't all my orders arrived at the same time?

    It is likely that each order had a different delivery period. Also, sometimes different types of products (e.g. a Home Furnishings product and a Fashion product in a single order) do not arrive at the same time.

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  • What happens if I am not at home when the order arrives?

    If you are not home when the order is delivered, the courier will leave a note with the information you need to contact the courier company and arrange another date. 

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  • What should I do if I receive a damaged or opened package?
    If you receive a package that was physically damaged or tampered with, please decline the package and send us an email with the order number to clientes@elcorteingles.es. We also have a contact telephone number 900 373 111 from a landline or 901 464 111 from a mobile and a withdrawal form.
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  • When will my order arrive?

    To find out when an order will arrive go to “My account” and, in the “See all my orders” section, you can see the current status and approximate delivery date.

    If you shopped using Click&Express with 2 hour delivery, there is a special tracking service available indicating if the courier has picked up the order and when it will arrive.

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  • How do I cancel my order?

    To cancel your order, go to My orders and log into your account. There you can select the order you want to cancel from the list. Once inside the order, and only if it can be cancelled, you will see the Options button. Click on the drop-down menu and click again on the Cancel icon.

    Sometimes orders cannot be cancelled with this option (when they have been delivered to the courier agency or if you purchased as a guest, for example). In this case, please contact us by calling 900 373 111 from a landline, or 901 464 111 from a mobile, or send us an email to clientes@elcorteingles.es

     

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Help topics: Order status