6 topics in this section
  • What is the APR of a transaction?

    APR (Annual Percentage Rate) is a finance charge expressed as an annual rate, indicating the cost of a loan. It includes interest charges, fees and commissions.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • What is the NIR?

    The NIR (Nominal Interest Rate) is the fixed rate agreed upon for repaying a loan. It does not include fees or commissions and does not have to be annual, as it corresponds to the total period of the loan.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • What is SEPA?

    SEPA (Single Euro Payment Area) is a European initiative designed to simplify bank transfers and payments, in the euro currency, in 34 European countries: the 28 countries of the European Union plus Iceland, Liechtenstein, Norway, Switzerland, Monaco and San Marino. The IBAN is a unique identification code that allows you to process transactions in any country under the SEPA initiative.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • What is the SEPA Mandate?

    This direct debit mandate is a private agreement between a creditor and debtor in which the debtor authorises the creditor to collect future payments from the debtor’s designated account. In this scenario, the creditor must have formalised the mandate before charging the debtor.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • What is the SECCI?
    The SECCI (Standard European Consumer Credit Information) is a pre-contractual form detailing the main characteristics of a consumer loan that is provided before signing the contract.
    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!
  • Why am I asked to provide information when requesting my Card or signing up for a product?

    As a financial entity, we are obligated to carry a digital copy of certain documents in order to verify your identity and your economic and professional activity in accordance with the Law 10/2010 on the Prevention of Money Laundering; non-compliance would force us to cancel your Card.

    We need your cooperation to obtain the required documentation:

    • Identification document (DNI or NIE).
    • FIC (Supplementary Information Sheet), compiling statements on the customer's economic activity, must be filled out and signed by the customer.
    • Document accrediting the customer's economic or professional activity. Depending on the type of customer or activity, one of the following documents must be provided:
    1. Employed workers: Pay slip or unemployment benefit, proof of employment certificate issued by the employer or current employment contract or employment history report.
    2. Pensioners: Pension or proof of funds.
    3. Self-employed workers: Your latest social security payment as a self-employed worker, latest professional association payment, tax licence or VAT settlement or Income Tax deduction from the previous quarter or employment history report. The past year’s Income Tax return, current work contract.
    4. Property owner or not working: accreditation of source of funds (inheritance, rental properties, notary deed or similar).

    You can send us this documentation by email to documentacionfeci@elcorteingles.es, or hand it in personally at the Customer Service desk in one of our shopping centres.

    Have you found it useful?YesNo
    Do you want to tell us something else?No thanksSend
    Thank you!

Help topics: Financial and legal Information