20 topics in this section
  • What types of financing can I sign up for?

    You can choose from the following types of financing: Remember that the minimum amount for monthly credit payments is €30.

    Pay in three months, interest free

    The processing fees vary according to the sale amount:

    • Transaction of up to €200 - processing fee: €3
    • Transaction between €200.01 and €400 - processing fee: €5
    • Transaction between €400.01 and €600 - processing fee: €7
    • Transaction between €600.01 and €1,000 - processing fee: €9
    • Transaction higher than €1,000 - processing fee: €12

    Interest is subsidised by El Corte Inglés, S.A. Credit subject to approval by Financiera El Corte Inglés E.F.C., S.A.

    Representative example of credit for purchases:

    • Amount: €600, pay in three months, interest free.
    • NIR 0%, APR 7.21%, processing fee: €7, total owed amount: €607

    Enjoy up to 36 months to pay

    Choosing the number of months. The nominal annual interest rate for these types of transaction is 16% (17.23% APR). Credit facilities offered by Financiera El Corte Inglés, E.F.C., S.A. Operation subject to the authorisation of its Credit Committee.

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  • What is the El Corte Inglés Card?

    The El Corte Inglés Card is more than just a card. You can use it to obtain customised financing products and other benefits. Furthermore, it offers the security of directly accessing payments without the need for middlemen.

    Financiera El Corte Inglés E.F.C., S.A. has all the necessary controls in place to guarantee the security of the transaction and detect any possible fraud.

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  • How do I request the El Corte Inglés Card?

    You can request the El Corte Inglés Card at the Customer Service Department in El Corte Inglés centres, by calling the freephone number 900 184 184 or via the El Corte Inglés Card webpage.

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  • Does the El Corte Inglés Card have any type of minimum commitment period?

    The El Corte Inglés Store Card has no minimum commitment period. You decide when you want to cancel it.

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  • How do I cancel my El Corte Inglés Card?

    You can cancel your El Corte Inglés Card at the Customer Service Department of any Centre, by calling 900 184 184 free of charge, or by logging into your Financiera El Corte Inglés customer account (Click “My details” - “Theft or loss” and there you can block the card).

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  • Does the El Corte Inglés Card have any administrative or maintenance fees?

    The El Corte Inglés Store card is completely free and has no administrative or annual maintenance fees.

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  • What benefits are offered by the El Corte Inglés Card?

    The El Corte Inglés Card offers many benefits, most of which are related to financing:

    • Choose among different modalities allowing you to pay for purchases in instalments, up to 60 days and interest free.
    • Finance your purchases with several convenient products, including Paying in Instalments, Personal Plans and Lines of Credit, and customise them to best suit your needs.
    • Enjoy free parking in our shopping centre car parks for a maximum of two hours, as long as your purchase is over €30.
    • Receive 4% back on payments at Repsol, Campsa and Petronor, which you can use for your next purchases at El Corte Inglés.
    • Monitor your monthly purchases with a detailed statement; you may even be able to access this information on our website.
    • Find your lost receipts quickly and easily, making it easier to return items or access warranties.
    • Enjoy exclusive promotions for El Corte Inglés Card customers at our shopping centres, such as Private Sales.
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  • Is the El Corte Inglés Card secure?

    The El Corte Inglés Card is personal, non-transferable and completely secure. You can review the purchases you have made with the card in your customer account.

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  • How do I redeem the 4% bonus discount voucher?

    You can redeem the 4% bonus discount voucher at all El Corte Inglés, Hipercor, Supercor and Opencor centres and on our online store by entering the code that appears on the voucher in the “PROMOTIONAL CODES” field at the first step of the purchase.

    Here you will find all the terms and conditions and information that you need to know about the discount voucher.

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  • What should I do if my El Corte Inglés Card is stolen?

    If you lose your El Corte Inglés Card or it is stolen, you can visit the Customer Service desks in our shopping centres, call our freephone number 900 184 184 or access your online El Corte Inglés Card customer account (“My details”).

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  • Which service stations accept the El Corte Inglés Store Card?

    You can use it to pay at any Repsol, Campsa and Petronor service stations. 4% of the total you accumulate each quarter will be rewarded to you in the form of a voucher (as long as it is greater than or equal to €1).

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  • How do I request additional cards?

    You can request additional cards upon signing up or afterwards by contacting Customer Service at our shopping centres. Purchases made using the additional cards will be added to your monthly purchases.

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  • Can I pay with the El Corte Inglés Card at Gourmet Experience restaurants?

    You can use your El Corte Inglés Card to pay at all Gourmet Experience restaurants (StreetXo, Rocambolesc, Salón Cascabel, Puertalsol, etc.)

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  • Where can I see the El Corte Inglés Card statements?

    You can view all the details and movements of your card on the El Corte Inglés Store Card website. Enter your card number and PIN to begin the session.

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  • How do I recover the PIN for my El Corte Inglés Card?

    To recover your PIN, access Financiera El Corte Inglés. Click the “Customer access” button at the top and enter your card number. At this point, it will ask for your PIN. Click the link below “I’ve forgotten my PIN” and follow the instructions.

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  • What payment options are offered by the El Corte Inglés Card?

    The El Corte Inglés Store Card provides different monthly payment modalities: total payment at the end of the month, whatever % of the amount you like or a fixed amount of your choice.

    You can also go to any Customer Service Department and pay off any amount you like using cash or card.

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  • Where can I use the El Corte Inglés Card?
    You can use the El Corte Inglés Store Card at any of the Group’s companies: El Corte Inglés, Hipercor, Supercor, Telecor, Viajes El Corte Inglés, Bricor, Sfera, Seguros El Corte Inglés and Óptica 2000, as well as member establishments: Repsol, Campsa and Petronor petrol stations, Sephora, Bip&Drive and Tagus.
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  • What documentation must I bring when applying for an El Corte Inglés Card?
    You must present the following documentation when applying for an El Corte Inglés Card: photocopy of your ID or Residency Card, proof of earnings (payslip, annual tax returns or pension) and Sepa Mandate.
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  • Do I have to renew the El Corte Inglés Card?

    You do not have to renew the El Corte Inglés Card as it has no expiry.

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  • How long does it take to receive the El Corte Inglés Card?

    We will hand over the card to you as soon as it is approved. We’ll let you know when you can come by the Customer Service desks in our shopping centres to pick it up.

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Help topics: General information