7 topics in this section
  • When am I charged for the purchases I made?
    You will be charged on the final day of the month following the month in which you made the purchase. We charge all customers on the same day; as such, you cannot change the date on which you are charged.
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  • What is a bill?

    A bill is the document informing the monetary amount that we will charge your bank account each month for products bought on credit.

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  • Can I defer a bill?

    Card bills can only be deferred if requested before day 20 of the following month; it carries associated processing fees.

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  • The time period for deferring the bill has passed. What can I do?

    If the time period for deferring a bill has passed, go to the Customer Service Desk at one of our shopping centres or request deferment by calling our freephone number 900 184 184.

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  • How do I pay off the debt on my Card?

    You can pay off the debt on your card in three different ways:

    • At Customer Service desks in our shopping centres.
    • By making a transfer to this account: IBAN ES24 0049 5199 1527 1601 0958 (you must know the amount ahead of time; if you do not know this amount, call 91 800 25 14).
    • By calling 91 800 25 14 (card payment)
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  • How can I pay a bill if it has been returned to me?

    To pay a bill that has been returned to you, choose from these options:

    • At Customer Service desks in our shopping centres.
    • By making a transfer to this account: IBAN ES24 0049 5199 1527 1601 0958 (you must know the amount ahead of time; if you do not know this amount, call 91 800 25 14).
    • By calling 91 800 25 14 (card payment)
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  • Are there any fees for returned bill payments?
    There are fees and interest for returned payments resulting from delayed payment.
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Help topics: Payments and Receipts