5 topics in this section
  • What is the Flat Rate?

    The Flat Rate is an exclusive service that, for a single payment of 14.95 euros, gives you free delivery on web orders for an entire year with no additional costs. 
    It can be used for home deliveries throughout mainland Spain (not available for home deliveries in the Canary Islands, Ceuta, Melilla or internationally), and also for deliveries to Supercor and collection points. 

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  • How do I sign up for the Flat Rate?

    To sign up for the Flat Rate , you must register and process your order while signed in.

    You can add the service to your order or purchase it separately. From that moment on, you will avoid delivery charges as long as your order is over 15 euros.

    You can check the expiry date of your Flat Rate service at any point by accessing your account.

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  • What products can be delivered with the Flat Rate?

    Any product from the following categories can be delivered: Fashion, Perfumes, Home Furnishings, Electronics, Computer Technology, Household Appliances, Sports, Baby products, Books, Film, Toys, Video Games, Stationery and Gourmet Club.

    The following categories are not included: Customised frames, Decorative prints, Gift cards, Flowers and Gifts, Primeriti, Supermarket and Wine Club; or Market Place products (those indicated with “Sold by... "). If the order contains products from these categories, general delivery charges will be applied.

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  • What are the terms and conditions of the Flat Rate feature?

    The terms and conditions of the delivery charge Flat Rate are as follows:

    • It is personal, non-transferable and available to anyone over 18 years of age.
    • It is for private, individual use; it is not for use by companies.
    • It is not refundable. The expiry date will appear in your account as soon as you purchase it. The service can be renewed for a year.
    • You cannot sign up over the telephone, nor is it applicable to orders placed over the telephone.
    • El Corte Inglés reserves the right to change the terms and conditions of service, use, and sale, as well as its cancellation.
    • If you decide to terminate the Flat Rate service, you shall be refunded proportionally for the unused quota.
    • If you use the service incorrectly or fraudulently, the service shall be suspended without receiving any refund.
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  • How does the Flat Rate work?

    The Flat Rate is automatically activated on all your orders with home delivery at the address you have indicated and on orders delivered to Supercor or other collection points.

    You can use it for destinations inside mainland Spain and the Balearic Islands (excludes the Canary Islands, Ceuta, Melilla and international destinations).

    It is not applicable on orders with the Click&Express service, whose two-hour delivery or delivery at the time of your choice costs 7.90 euros.

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Help topics: Flat Fee delivery charges