6 topics in this section
  • What are the accepted payment methods?

    You can pay for your purchase using any of the following payment methods:

    • El Corte Inglés Card.
    • El Corte Inglés Gift Card/Voucher Card
    • Credit or debit card: Visa, MasterCard, 4B, Euro 6000, Spanish Maestro, American Express, Diners Club and JCB Card.
    • PayPal
    • Cash on delivery upon receiving your order. Only available for deliveries in mainland Spain and the Balearic Islands for purchases under €1,000.
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  • Which products cannot be paid for using cash on delivery?

    Payment using cash on delivery will not be accepted in the following cases:

    • Orders being delivered to the Canary Islands, with the exception of Supermarket deliveries.
    • Home deliveries to an address other than the usual address (e.g. home deliveries for gifts).
    • Collections from El Corte Inglés, Supercor and Collection Points.
    • Orders for large electrical appliances, furniture, flowers and gifts.
    • Products sold by third parties (Market place).
    • Orders of Click&Express
    • Orders being delivered to Ceuta, Melilla and international destinations.
    • Orders exceeding €1,000
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  • Which products cannot be paid for using PayPal?

    PayPal will not be accepted for the following products: furniture (customised), air conditioning, gift cards, flowers or gifts.

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  • Is it safe to pay with my credit or debit card?

    Visa, Master Card and American Express have developed a system for making secure online purchases. The Secure E-Commerce system means the card issuer (bank or savings bank) has to identify the card holder before authorising the online payment.

    El Corte Inglés has subscribed to this security protocol. When you select the product you wish to purchase and enter your card number, a window pops up from your card issuer, requesting your identification details and displaying one of the following icons:

    This security system protects your card details and password from the moment they are entered.

    Once identification is complete, the Issuer informs El Corte Inglés that the purchase is being made by the card holder, meaning the process can be completed. If identification is incorrect, the Issuer informs El Corte Inglés so it can take the appropriate action required.

    This window is not controlled by El Corte Inglés, and the Issuer bears sole responsibility for any problem that may arise when using it. You must contact your banking institution if any such problems occur.

    El Corte Inglés S.A., with Spanish tax no. (NIF) A-28017895 (registered in the Mercantile Registry of Madrid under Volume 677 Gral. 61; Section 4 in the Companies Ledger; Page 8085; File 182) sells and distributes the products offered in this service.

    The purchasing system complies with current Spanish law. Therefore, sales operations are understood to be carried out at the offices of El Corte Inglés, S.A., calle Hermosilla 112, 28009 Madrid.

    N.I.F. A-28017895
    Mercantile Registry of Madrid: Volume 677 Gral. 61. Section. 4ª in the Companies Ledger, Page 8085. File 182.

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  • Can I pay online with a Gift Card or Voucher Card?

    You can use one or more (up to 10) Gift Cards or Voucher Cards to pay for purchases on our website, except for the following product categories: furniture (made to order or customised) air conditioning, flowers and gifts and Supermarket. The voucher card cannot be used to purchase digital products.

    Bear in mind that:

    • If the amount of your order is greater than the balance of your Gift/Voucher Card, you will be asked to use another payment method to settle the remaining amount.
    • If, from the time you process your order to the time you receive it, you have spent the balance of your Gift/Voucher Card, you will be charged the full value of the order via the other payment method that you specified.
    • In the event that your order is cancelled, your Gift/Voucher Card will be refunded the amount that you used for the purchase.
    • If you have purchased Fashion items with a Gift/Voucher Card, you must retain the card for 60 days following the purchase, as this is the return period.
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  • Is it safe to make purchases on the website?

    When processing the order, all transactions from that moment on are carried out under a secure connection that guarantees confidentiality of your personal details.

    In accordance with the El Corte Inglés Guarantee of confidentiality and security, we are particularly interested in offering our customers the highest level of security and protecting the confidentiality of their personal details. To do so, all purchases are carried out in a secure server environment using SSL protocol (Secure Socket Layer), and all communications are encrypted using 128-bit encryption to ensure the greatest level of protection.

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Help topics: Payments Methods