Frequently asked questions

  • How do I purchase an El Corte Inglés Gift Card?

    To design and purchase a Gift Card click here and follow the instructions:

    • Select the design of the card
    • Indicate the amount you’d like to give (between 10 and 500 euros. You can purchase up to 20 cards per order with a maximum amount of 1,500 euros).
    • Indicate the number of cards you’d like to purchase
    • Click purchase

    When processing the order, you can write a personal message to the person who is going to receive the Gift Card. 

    Due to the characteristics of the Gift Card, joint orders cannot be made with different types of products.

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  • Where can I send an El Corte Inglés Gift Card?

    The Corte Inglés Gift Card can only be sent to destinations inside mainland Spain and the Balearic Islands. If you would like to send multiple Gift Cards to different addresses, you must make a separate purchase for each card.

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  • What types of Gift Cards are available?

    There are several types of Gift Cards:

    1. Printed Card without PIN: Can only be used at shopping centres. If you wish to place an order online with this type of gift card, you can ask to exchange it for one with a PIN at the Customer Service desks in our stores.

    1. Card with PIN, without a printed amount: The amount on this card is not fixed or printed; as such, you can top up the card as much as you like. The PIN is concealed on the back and must be scratched off.

    1. Card with PIN and a printed amount: Both the amount and PIN are printed on the card. Cannot be topped up.

     

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  • How much does it cost to deliver to foreign countries?

    Delivery charges to foreign countries may vary depending on the department and number of items purchased. In addition, it is helpful to keep these factors in mind:

    • Some items may not be valid in specific countries due to their characteristics, voltage, network type, etc.
    • When you purchase something from another country you act as an importer of the product. As customs policies vary from country to country, we recommend that you contact the corresponding customs office to inform yourself of the import restrictions that apply to specific products. El Corte Inglés shall not be responsible for returns.
    • Before confirming your purchase, please check that the delivery address is correct as, if it is wrong, you must bear the cost of delivering it to the correct address; the recipient’s telephone number is required.

    Remember that each Custom’s office has a goods collection period; after this period, any goods are considered abandoned and the customer is responsible for any future consequence.

     

    FROM ONE TO 10 ITEMS

    Departments

    European Union

    Rest of Europe, Asia, Africa and Oceania

    The Americas

    Fashion, accessories, clothes and sports shoes

    €5.90

    €15

    €20

    Books

    €5.90

    €15

    €20

    Film, Music and Video games

    €5.90

    €15

    €20

    Video game consoles

    €5.90

    €15

    €20

    Toys*

    €5.90

    €15

    €20

    Sports

    €5.90

    €15

    €20

    Swimming Pools

    Delivery not available

    Delivery not available

    Delivery not available

    Bicycles and Fitness equipment (>15kg)**

    Delivery not available

    Delivery not available

    Delivery not available

    Small Appliances

    €5.90

    €15

    €20

    Large Electrical Appliances and Air conditioning

    Delivery not available

    Delivery not available

    Delivery not available

    Computer Technology and Electronics

    €5.90

    €15

    €20

    TV, musical instruments and sound

    Delivery not available

    Delivery not available

    Delivery not available

    Household items, soft furnishings, decoration and home storage solutions

    €5.90

    Delivery not available

    Delivery not available

    Individual household items

    €5.90

    Delivery not available

    Delivery not available

    Mattresses

    Delivery not available

    Delivery not available

    Delivery not available

    Table lamps

    €5.90

    Delivery not available

    Delivery not available

    Floor and ceiling lamps

    Delivery not available

    Delivery not available

    Delivery not available

    Furniture

    Delivery not available

    Delivery not available

    Delivery not available

    Perfumes and cosmetics

    €5.90

    Delivery not available

    Delivery not available

    Baby Products

    €5.90

    Delivery not available

    Delivery not available

    Furniture and pushchairs

    Delivery not available

    Delivery not available

    Delivery not available

    Stationery

    €5.90

    €15

    €20

    Flowers, fruit baskets and baby hampers

    Delivery not available

    Delivery not available

    Delivery not available

    Gift card

    Delivery not available

    Delivery not available

    Delivery not available

    Gourmet products***

    €5.90

    Delivery not available

    Delivery not available

    Pets

    €5.90

    Delivery not available

    Delivery not available

    Pet food (>15kg)

    Delivery not available

    Delivery not available

    Delivery not available

    Experience Packs

    Delivery not available

    Delivery not available

    Delivery not available

    Refurbished****

    Delivery not available

    Delivery not available

    Delivery not available

    * Except for garden toys.
    ** Bicycles can be delivered to Portugal: if you purchase one or two items (€15) and if you purchase three to five items (€25).
    *** Delivery not available for wines and spirits.
    **** You may only purchase 1 item of refurbished products.
     

    OVER 11 ITEMS

    Departments

    European Union

    Rest of Europe, Asia, Africa and Oceania

    The Americas

    Fashion, accessories, clothes and sports shoes

    €7.90

    Delivery not available

    Delivery not available

    Books

    €7.90

    Delivery not available

    Delivery not available

    Film, Music and Video games

    €7.90

    Delivery not available

    Delivery not available

    Video game consoles

    €7.90

    Delivery not available

    Delivery not available

    Toys*

    €7.90

    Delivery not available

    Delivery not available

    Sports

    €7.90

    Delivery not available

    Delivery not available

    Swimming Pools

    Delivery not available

    Delivery not available

    Delivery not available

    Bicycles and Fitness equipment (>15kg)

    Delivery not available

    Delivery not available

    Delivery not available

    Small Appliances

    €7.90

    Delivery not available

    Delivery not available

    Large Electrical Appliances and Air conditioning

    Delivery not available

    Delivery not available

    Delivery not available

    Computer Technology and Electronics

    €7.90

    Delivery not available

    Delivery not available

    TV, musical instruments and sound

    Delivery not available

    Delivery not available

    Delivery not available

    Household items, soft furnishings, decoration and home storage solutions

    €7.90

    Delivery not available

    Delivery not available

    Individual household items

    €5.90

    Delivery not available

    Delivery not available

    Mattresses

    Delivery not available

    Delivery not available

    Delivery not available

    Table lamps

    €7.90

    Delivery not available

    Delivery not available

    Floor and ceiling lamps

    Delivery not available

    Delivery not available

    Delivery not available

    Furniture

    Delivery not available

    Delivery not available

    Delivery not available

    Perfumes and cosmetics

    €7.90

    Delivery not available

    Delivery not available

    Baby Products

    €7.90

    Delivery not available

    Delivery not available

    Furniture and pushchairs

    Delivery not available

    Delivery not available

    Delivery not available

    Stationery

    €7.90

    Delivery not available

    Delivery not available

    Flowers, fruit baskets and baby hampers

    Delivery not available

    Delivery not available

    Delivery not available

    Gift card

    Delivery not available

    Delivery not available

    Delivery not available

    Gourmet products**

    €7.90

    Delivery not available

    Delivery not available

    Pets

    €7.90

    Delivery not available

    Delivery not available

    Pet food (>15kg)

    Delivery not available

    Delivery not available

    Delivery not available

    Experience Packs

    Delivery not available

    Delivery not available

    Delivery not available

    Refurbished***

    Delivery not available

    Delivery not available

    Delivery not available

    * Except for garden toys.
    ** Delivery not available for wines and spirits.
    *** You may only purchase 1 item of refurbished products.
     
    European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, North Ireland, Poland, Portugal, Czech Republic, Romania, Sweden.
    Rest of Europe: Non-EU countries.

    Special terms and conditions for international deliveries.

    Delivery charges include transport costs, insurance and customs charges at origin. For deliveries to non-EU countries, customs taxes and other taxes (import taxes) are not included; the recipient must pay these fees in cash to be able to receive the merchandise, whether the merchandise is delivered to him/her or if he/she chooses not to accept it.

    El Corte Inglés does not accept any liability for delays due to customs procedures or in the event that the local authorities decide to confiscate any part of the order.

    Below are the El Corte Inglés terms and conditions of delivery: We deliver fashion items, accessories, watches, books, music, films and video games to any destination in Spain as well as the rest of the world, except Niger, Argentina, Yemen, Iran, Belarus, Mali, Lebanon, Syria, North Korea, Burundi, Libya, Cuba, Zimbabwe, Sudan, Peru, Mexico, Russia, Afghanistan, Myanmar and Venezuela.

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  • How can I contact El Corte Inglés?

    We place at your disposal several telephone numbers and email address that you can use to contact us regarding any matter:

    1. Information on our E-commerce activity

    If you would like information about the purchasing service or if you want to learn the status of an order, call 900 373 111, available 365 days a year, or send an email to clientes@elcorteingles.es.

    2. General Information about El Corte Inglés

    Call our Customer Service Telephone 901 122 122 , Monday to Saturday from 9:00 am to 10:00 pm, and Sunday from 10:00 am to 9:00 pm, or send an email to servicio_clientes@elcorteingles.es.

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At your disposal 365 days a year