In addition to our Customer Service Department and the suggestion/complaint form, customer complaint forms are available in our Shopping Centres.
The parties voluntarily submit to the local courts and jurisdiction of the user for the resolution of conflicts, renouncing all others. Also, as a member company of Confianza Online and in accordance with its Code of Ethics, in the case of disputes over online contracts and advertising, data protection, and the protection of minors, users may have recourse to the extrajudicial dispute resolution system of Confianza Online (www.confianzaonline.es).
In accordance with Regulation (EU) no. 524/2013 of the European Parliament and the Council of 21 May 2013, we provide the customer with the following link allowing access to the online dispute settlement platform of the European Union.