To exercise the right to a guarantee, you must submit the sales document.
If you provided an email when placing your order, this document will be any of the emails informing you that the order is in the process of being shipped or has been delivery or collected. The subject of these emails includes “Sales document”. If you have deleted or cannot find these emails, please contact us by calling 900 373 111 (from a landline) - 901 464 111 (from a mobile), or send an email to firstname.lastname@example.org
If you did not provide an email when placing your order, the sales document will have been delivered with the order. In any case, if you cannot find it or have lost it, call the above telephone numbers so we can provide you with it.
With respect to product guarantee, Royal Legislative Decree 1/2007 of 16 November establishes a legal guarantee for goods of a durable nature for two years from their date of or delivery. The consumer and user must inform the vendor of the non-compliance within two months of becoming aware of it.
The guarantee does not include defects caused by negligence, blows, improper use or handling, excessive stress, incorrect installation from a non-authorised Technician, nor materials deteriorated as a result of normal wear.
As for computer items, the guarantee shall not cover the removal of viruses, the resulting restoration of programs or the re-installation of the hard drive that has been erased.
In those situations where the guarantee is applicable, the item will be repaired, substituted, discounted or returned, as per the established legal guidelines.
To exchange or return your order at our Centres you must present your sales document. This document is any of the emails informing you than your order is being shipped or that it has been delivered or collected; their subject features the term “Sales document”. If you have deleted or cannot find these emails, please contact us by calling +34 900 373 111 from a landline or +34 901 464 111 from a mobile or by email to email@example.com.
If you are having issues with the Technical Assistance Service of a brand when exercising a guarantee, contact us by phone +34 900 373 111 from a landline or +34 901 464 111 from a mobile to resolve the issue, or send us an email to the following address: firstname.lastname@example.org.