11 topics in this section
  • What are the accepted payment methods?

    You can pay for your purchase using any of the following payment methods:

    • El Corte Inglés Card.
    • El Corte Inglés Gift Card/Voucher Card
    • Credit or debit card: Visa, MasterCard, 4B, Euro 6000, Spanish Maestro, American Express, Diners Club and JCB Card.
    • PayPal
    • Cash on delivery upon receiving your order. Only available for deliveries in mainland Spain and the Balearic Islands for purchases under €1,000.
    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Which products cannot be paid for using cash on delivery?

    Payment using cash on delivery will not be accepted in the following cases:

    • Orders being delivered to the Canary Islands, with the exception of Supermarket deliveries.
    • Home deliveries to an address other than the usual address (e.g. home deliveries for gifts).
    • Collections from El Corte Inglés, Supercor and Collection Points.
    • Orders for large electrical appliances, furniture, flowers and gifts.
    • Products sold by third parties (Market place).
    • Orders of Click&Express
    • Orders being delivered to Ceuta, Melilla and international destinations.
    • Orders exceeding €1,000
    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Which products cannot be paid for using PayPal?

    PayPal will not be accepted for the following products: furniture (customised), air conditioning, gift cards, flowers or gifts.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Is it safe to pay with my credit or debit card?

    Visa, Master Card and American Express have developed a system for making secure online purchases. The Secure E-Commerce system means the card issuer (bank or savings bank) has to identify the card holder before authorising the online payment.

    El Corte Inglés has subscribed to this security protocol. When you select the product you wish to purchase and enter your card number, a window pops up from your card issuer, requesting your identification details and displaying one of the following icons:

    This security system protects your card details and password from the moment they are entered.

    Once identification is complete, the Issuer informs El Corte Inglés that the purchase is being made by the card holder, meaning the process can be completed. If identification is incorrect, the Issuer informs El Corte Inglés so it can take the appropriate action required.

    This window is not controlled by El Corte Inglés, and the Issuer bears sole responsibility for any problem that may arise when using it. You must contact your banking institution if any such problems occur.

    El Corte Inglés S.A., with Spanish tax no. (NIF) A-28017895 (registered in the Mercantile Registry of Madrid under Tomo 519, Folio 1, Secc. 8ª, Hoja M-9880, inscripción 197ª) sells and distributes the products offered in this service.

    The purchasing system complies with current Spanish law. Therefore, sales operations are understood to be carried out at the offices of El Corte Inglés, S.A., calle Hermosilla 112, 28009 Madrid.

    N.I.F. A-28017895
    Mercantile Registry of Madrid: Volume 677 Gral. 61. Section. 4ª in the Companies Ledger, Page 8085. File 182.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Can I pay online with a Gift Card or Voucher Card?

    You can use one or more (up to 10) Gift Cards or Voucher Cards to pay for purchases on our website, except for the following product categories: furniture (made to order or customised) air conditioning, flowers and gifts and Supermarket. The voucher card cannot be used to purchase digital products.

    The PIN number can be found hidden under the scratch panel on the card.

    If your gift/voucher card does not have a PIN it can only be used in Shopping Centres. If you wish to make a purchase online you will need to visit one of our Shopping Centres to exchange it for one with a PIN. We apologise for any inconvenience.

    Bear in mind that:

    • If the amount of your order is greater than the balance of your Gift/Voucher Card, you will be asked to use another payment method to settle the remaining amount.
    • If, from the time you process your order to the time you receive it, you have spent the balance of your Gift/Voucher Card, you will be charged the full value of the order via the other payment method that you specified.
    • If your order is cancelled, the price will be paid to the account number provided by the customer, except for products sold by third parties (Marketplace) and those with specific refund terms, when the price will be reimbursed using the same payment method (Gift Card or Credit Voucher).
    • If you have purchased Fashion items with a Gift/Voucher Card, you must retain the card for 60 days following the purchase, as this is the return period.
    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Is it safe to make purchases on the website?

    When processing the order, all transactions from that moment on are carried out under a secure connection that guarantees confidentiality of your personal details.

    In accordance with the El Corte Inglés Guarantee of confidentiality and security, we are particularly interested in offering our customers the highest level of security and protecting the confidentiality of their personal details. To do so, all purchases are carried out in a secure server environment using SSL protocol (Secure Socket Layer), and all communications are encrypted using 128-bit encryption to ensure the greatest level of protection.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • What do I do if I’ve lost the receipt?

    If you have lost your store purchase receipt, please contact us by email at: servicio_clientes@elcorteingles.es or call us on: (+34) 901122122.

    If you made the purchase online, remember that the receipt is the email you received letting you know your package has been delivered. If for any reason you deleted the email or can't find it, remember that you can print the receipt from the My Orders section of Your Account or contact us via email at: clientes@elcorteingles.es or call us on: (+34) 900373111.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Can I order a gift receipt?
    If you wish to receive a gift receipt with your order, you can request one while placing the order. In Step 2 (2. Delivery). Above the “Continue to personal details” button, you will see a grey square saying “Gift Options”. There you will be able to check the box in order to receive the gift receipt via email.
    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • What is PSD2 and how does it affect me?

    PSD2 is the new European directive that regulates payment services and electronic payment transactions. It was adopted into Spanish legislation by Spanish Royal Decree-Law 19/2018. At El Corte Inglés, it affects purchases made with Bank Cards, Bizum or PayPal.

    One of the primary objectives of PSD2 is to improve online security and strengthen fraud protection in online bank transactions.

    One of the main security measures from this directive is the mandatory use of Strong Customer Authentication (SCA) in all e-commerce purchases starting 01 January 2021, as long as none of the exemptions provided for in the regulation apply. SCA now requires that two forms of authentication are provided for purchases, with several options to choose from: something that the user knows (for example, a password), something they possess (for example, a mobile phone) or something unique to them (for example, theirfinger print or face). Only providing the first form of authentication will no longer be enough; users will now need to provide two forms (double authentication or SCA).

    The secure purchasing process will depend on the issuing bank and may require you to enter the code you receive via SMS + a second form, or validation through your bank's App. Please check how this process will work with your bank so you will be prepared for upcoming purchases.

    For online Supermarket purchases, given that the total amount for your order can vary and may be higher due to products that are priced by weight (meat, fruit, etc.) or substitutions when products are out of stock, you can request authorisation for an amount greater than your order total; this authorisation will never be charged to your account. Once we have prepared your order, you will be charged the final amount that matches the products to be delivered.

    PSD2 does not affect purchases made with an El Corte Inglés Card, Credit Line, Gift Voucher, or COD method, so the purchase process will remain unchanged.

    You can request an El Corte Inglés Card online here.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • How do I pay with Bizum?

    In order to pay with Bizum, you must register for Bizum on the app of the bank where you want to associate your payments. You will receive a 4-digit PIN, which you will need for all your e-commerce purchases.  

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!
  • Where can I pay with Bizum?

    Bizum will be accepted on the ECI Travel and El Corte Inglés Store websites in Spain, and also at the Ticket Office. Bizum payments will not be accepted at the Supermarket.

    Have you found it useful?YesNo
    We regret that this has not been useful. How can we help you?No thanksSend
    Thank you!

Help topics: Payments Methods