5 topics in this section
  • How do I contact Ticket Office?
    For any doubts, queries, suggestions or complaints about our service please contact El Corte Inglés Ticket Office by email at venta_entradas@elcorteingles.es.
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  • Ticket Office terms & conditions

    Purchasing a ticket implies acceptance of the following terms and conditions:

    - Only the first ticket presented at the venue will be accepted as valid; no subsequent attempts to access the venue with the same ticket will be accepted.

    - You must present the ticket at the venue entrance area where a scanner will only allow access to the first holder of a printed ticket with the same barcode.

    - The ticket purchaser assumes all liability if the ticket is presented in duplicate, photocopied or falsified, and will lose their rights to access the venue.

    - The Organisation accepts no responsibility for tickets not purchased at official points of sale.

    - Any amended or damaged tickets, or tickets suspicious of forgery, will authorise the Organiser to prevent its bearer accessing the venue.

    - Upon entering the venue the audience may be searched according to Law. Objects considered dangerous by the Organisation or prohibited by current regulations may not be taken into the venue.

    - The following are not permitted at sporting events: alcoholic drinks; weapons or objects that may be used as such; flares or similar; and individuals under the influence of alcohol, drugs, hallucinogens, stimulants or similar substances.

    - Right of admission reserved. The Organisation is entitled to refuse entrance to the venue once the event has begun.

    - For musical, theatre and film shows all copyright and intellectual property rights are reserved. The show may not be filmed or recorded without written authorisation from the Organiser.

    - Applicable agreements and current legislation shall apply for all other events.

    - Tickets may not be refunded or exchanged; their purchase is final.

    - Tickets may not be used for advertising purposes without prior written authorisation from the Organisation.

    - The ticket issuer assumes no obligations or liabilities applicable to the Organiser.

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  • Can I cancel a ticket that I’ve already paid for?

    It is not possible to cancel or return a ticket once it’s been paid for. Inability to attend the event or making a mistake when purchasing the tickets are not grounds for a return. Tickets can only be cancelled due to technical or operational incidents.

    The El Corte Inglés ticket sale service aims only to facilitate the promoter as well as the public in the ticket purchasing process, managing distribution on behalf of the promoter, and as such EL CORTE INGLES, S.A. is exempt from any obligations and/or responsibility corresponding to the Promoter.

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  • Where and when can I collect my tickets?

    You can normally print your tickets at home, or download them on your phone (passbook/passwallet).

    You can however collect your tickets* at the Ticket Office department in our El Corte Inglés Shopping Centres, Hipercor and El Corte Inglés Stores.

    Documentation needed to collect your tickets:

    Ticket holder

    -ID

    - Reservation number

    Authorised person. If you are not the ticket holder you will need to present:

    - A copy of the ticket holder’s ID, front and back.

    - Reservation number

    - Signed authorisation from the ticket holder, which must include the details of the person being authorised to collect the tickets.

    - ID of the authorised person.

    * excluding some shows.

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  • How can I get my money back if an event has been cancelled?

    You can consult the suspension and/or modifications section of our website, where you will be able to stay informed should an event suffer a cancellation or substantial modification, as well as the procedure for receiving a refund.

    The organiser, as the sole party responsible for the cancellation, assumes the obligation of making public said cancellation or suspension, how to return tickets and the established deadlines, with which El Corte Inglés rigorously complies.

    In general, in the event of the suspension or cancellation of a show, as soon as El Corte Inglés becomes aware of the situation, it sends an email to all customers who have purchased their tickets online or by phone, informing them of the terms and conditions established for the refund of their ticket amount.

    In the case of purchases at our shopping centres, tickets are acquired anonymously, and it is therefore not possible to carry out any communications via email.

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Help topics: Ticket Office