Shared Passion
A brand that inspires trust with a focus on making people’s lives easier. That passion is pushing us out
along a solid and sustainable roadmap for building the El Corte Inglés of tomorrow.
QUALITY
DIGITALISATION
SUSTAINABILITY
DIVERSIFICATION
Video description
(Instrumental background music) A corporate video for El Corte Inglés showing the company’s various stores and images of their exterior façades, dining areas, perfume and beauty sections, fashion departments, as well as footage of staff serving customers and logistics processes. The following text appears on screen during the video: “Our shops offer the best experience”, “We are constantly evolving”, “We are the home of the brands”, “We believe in the strength of our own brands”, “We pride ourselves on the best service”, “The most comprehensive product range”, “We offer the best in every category”, “Quality we look after every day”, “Attentive to every detail”, “Our DNA is the best customer service”, “E-commerce: our biggest showcase”, “We help our brands grow”, “We support and advise our customers”, “With the most comprehensive range”, “We select and train the talent of the future”, “We have the best infrastructure: KUMO”, “Technology at everyone’s service”, “And the latest in logistics”, “To offer the best service”, “And make life easier for our customers”, “We want to be closer to you every day”, “To reach further”, “Together we build the future”, “Passion for the customer”, “Passion for the future”, “El Corte Inglés”.
End of descriptionA business model based on experience and mutual trust with customers
El Corte Inglés's business model is based on principles of ethics, sustainability and responsibility towards customers, employees, suppliers, shareholders, society and the environment.
Framed by its commitment to constant improvement and long-term vision, El Corte Inglés has been adding to its suite of retail and non-retail services. Today, El Corte Inglés is a powerful business corporation that spans department stores, fashion stores, supermarkets, financial services, travel agencies and security services, among other businesses.
These are new times. We are adapting for the times. El Corte Inglés has been able to stay with the times without straying from its hallmark principles: quality, assortment, service, innovation and guarantees. At the centre of everything lies the customer and El Corte Inglés’ desire to be a company that thinks about others, providing a broad range of amenities suited for every moment and situation. As part of this effort to address its customers’ new concerns, El Corte Inglés continues to provide personalised and specialised service, reinforcing the human touch, albeit without renouncing the newest and emerging technology.
A broad service offering
The retail business has always been and remains the axis underpinning El Corte Inglés’ business model and development. It was the kernel that allowed us to grow into one of the largest business groups in Spain and expand into new and adjacent activities.
El Corte Inglés creates fashion and sets trends but it is also the house of brands for fashion, home furnishings and decor, beauty, sports, electronics and home appliances, leisure and entertainment and food, among other categories. A physical and online showroom.
Lines of business
Retail
Retail is the heart of business, the core as the foundation for a group of companies all driven by the desire to make people's lives easier and to establish a bond of trust with the customers and the surroundings.
Other businesses of the Group
Thanks to our resolve to transform challenges into opportunities, we have developed different areas of activity and set up a group of companies that share the trust and values associated with the El Corte Inglés brand.
Our ESG performance
Since its beginings, El Corte Inglés Group has incorporated sustainable practices into its business model. The company has a Sustainability Master Plan, which outlines specific initiatives and objectives, as well as a Sustainability Policy that establishes the framework and guiding principles in this area. These efforts contribute to building trust and generating shared value.
El Corte Inglés in figures
17,247 M€ TOTAL TRANSACTION VOLUME
+1,600 COMMERCIAL ESTABLISHMENTS
+1,007 M VISITS TO OUR WEBSITE
AND APP
+11.8 M USERS OF EL CORTE INGLÉS CARD
Over 80 years of history
Our more than 80 years of history have seen us evolve, while always being true to our traditional values.