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Customer centric

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Our customers are the main reason driving El Corte Inglés to strive for constant improvement, and to foresee and adapt to the new demands and needs of society. 

This commitment to quality and ongoing innovation, and that pursuit of facilitating people's life are the cornerstone of a strong relationship based on long-term mutual trust.

2.7 millon product items 

Omnichannel retailing

We are a great showcase for brands, including our own, and we offer the customer a wide range of options in all areas, both in the stores and online.

Omnichannel retailing facilitates customer proximity and constant contact through our stores, websites, app or by phone.   We thus interrelate channels, optimise the quality of our services and forge closer ties with customers.

 We have a new channel through WhatsApp to communicate more easily with our customers, so they can receive and consult the catalogs of different areas of our business to be up to date with the latest news.

+ 98,000 unique users registered in this service

We strive our utmost to ensure a good experience for our customers, thanks to our commitments, high quality standards and expertise.

We are growing our service portfolio

  • Extended catalogue
    Store Search extends the range to which the customer has access at any centre.
  • Talk to an expert
    Immediate online advice by a sales specialist using the chat, by phone or a video call.
  • Baby Expert
    Personalised and expert advice when shopping for childcare products.
  • Personal Shopper
    Personalised image consultancy with an expert.
  • International Customer Services
    • Tax free: VAT refund service for international customers.
    • International Desk: Exclusive area to assist and help international customers.
    • Interpreters and translation: Language specialists to help people from different countries with their linguistic needs
  • Financing
    Different financing options for purchases using El Corte Inglés charge card. 
  • Specialised assistance
    • Customer Service in our stores. Our specialised team at our customer service point are there to help and solve queries and incidents.
    • Preferential hotline for customers with disabilities in El Corte Inglés and in Viajes El Corte Inglés.
  • Purchase Card
    Customers can shop in the different departments and then collect and pay for their purchases at just one point in the store.

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